Returns & Refund Policy

All returns must be made within 14 days of the order receipt date. Returned products must be unused and returned unopened with all seals intact. Please ensure that all returns are packaged securely undamaged.

Return postage costs will not be refunded unless the items are deemed faulty or damaged or you have received the wrong item.

This returns policy applies to products bought directly from our website at

Standard Product Returns

To be eligible for a return, your item must be unused and in the same condition that you received it, with the lid seal intact and the container or wrapping undamaged with all seals complete and still fully bonded to the container.

You can return an unused item, bought from, within 14 days of the date you received it. Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

Please post your item to the below address:

Decahedron Ltd

Unit 14 Spire Green Centre

Harlow, Essex

CM19 5TR

When sending the item back to us, please include a copy of your order in the parcel, to ensure that your return can be processed promptly. On safe receipt a refund for the item will be made.

Please note that we do not offer free returns unless an item is faulty, or a wrong product has been sent.


We aim to process all returns within 14 days of receiving them back here. Refunds are made to your original payment method according to your payment issuers policy.